Customer Care

We are committed to provide excellent customer service and support. Flora Folk is committed to providing the best customer service possible and will endeavour to process each enquiry as quickly as possible.

Shipping Policy

All orders are processed within 2-5 business days.

Commissioned orders will take a number of days to complete, you will be informed of a timeframe upon placing the order. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Return & Refunds Policy

Thanks for shopping at Flora.Folk

No two items are the same and each piece is truly unique. Variations within the colour and fading over time can occur.

All sales are final unless your items were damaged in transit or if your were sent the incorrect items.

Exchange inquiries please email